Corrections and Updates Policy

At a Glance

• Fixing a calculation or normalization error
• Material errors should be corrected: Confirmed factual mistakes may be updated or disclosed.
• Historical research should remain identifiable: Older ranking results should not be silently rewritten to match current conditions.
• Ranking changes require evidence: A company disagreement alone does not justify altering the calculated result.
• Commercial relationships do not control corrections: Partners and nonpartners are evaluated under the same correction process.
• Updates should be disclosed: Material changes should include an update date, correction note, or new dataset version.

What Readers and Companies May Report

A correction or update request may involve:

• Incorrect product name
• Incorrect website
• Incorrect parent-company relationship
• Outdated pricing
• Incorrect monthly fees
• Incorrect equipment costs
• Incorrect installation costs
• Discontinued products
• Newly released products
• Changed product features
• Changed contract terms
• Changed cancellation policies
• Changed warranty terms
• Incorrect service areas
• Changed geographic availability
• Company acquisition or ownership change
• Incorrect ranking calculation
• Incorrect platform-appearance count
• Incorrect listed position
• Incorrect company name

How to Submit a Correction or Update

A correction request should include enough information for the issue to be evaluated.

Please provide:

• Your organization, when applicable
• Your email address
• The page URL
• The specific statement or data point at issue
• Why you believe it is inaccurate or outdated
• The corrected information
• Supporting source or documentation
• The date the corrected information became effective
• Whether the issue presents an urgent safety concern General statements such as "this review is unfair" or "we disagree with the ranking" may not provide enough information to evaluate a factual correction.

Submit a Correction or Company Update

What Supporting Evidence Is Most Useful?

Useful supporting evidence may include:

• Current pricing pages
• Product manuals
• Current contracts
• Written company policies
• Warranty documents
• Government records
• Regulatory filings
• Licensing records
• Official company announcements
• Archived webpages
• Screenshots showing the issue
• Publicly available acquisition records
• Written confirmation from an authorized company representative
• Reliable independent reporting

Company-provided information may be used to correct company-controlled facts, such as current pricing, product availability, or contract terms.

Company statements do not automatically override independent reporting, customer experiences, regulatory findings, or the historical AI platform responses collected during a study.

4. How Correction Requests Are Evaluated

A correction request may be evaluated by considering:

• Whether the information was accurate on the research date
• Whether the information changed after publication
• Whether the evidence applies to the exact product or service discussed
• Whether the evidence applies to the correct geography
• Whether the supporting source is current
• Whether the source is company-controlled or independent
• Whether other sources conflict with the requested correction
• Whether the issue affects the ranking calculation
• Whether the issue affects buyer safety
• Whether the issue is material to the report's conclusion

Aging in Place Index may request additional information when the submitted evidence is incomplete or ambiguous.

Submitting a request does not guarantee that a change will be made. Whether the disputed statement is factual or opinion-based.

Types of Corrections and Updates

A reported issue may result in one or more of the following actions.

Minor copy correction

Used for:

• Formatting problems
• Broken internal links
• Minor wording issues
• Obvious typographical errors A minor correction may not require a visible correction notice when it does not change the meaning of the report.

Current-information update

Used when information has changed since the research date, such as:

• New product availability
• Updated contract terms
• Changed service areas
• New product features
• Discontinued models The page may be updated while preserving the original research date and historical ranking data.

Material factual correction

Used when the published page contains a significant factual error that was incorrect at the time of publication.

A visible correction notice should generally be added.

Data correction

• Spelling errors
• New pricing
• Incorrect platform-appearance count

Current Information May Be Updated Without Rewriting History

A company may change its:

• Product lineup
• Contract
• Warranty
• Installation process
• Service area
• Ownership
• Features
• Cancellation terms
• Promotional offer

When current information changes, Aging in Place Index may update the page to help readers avoid relying on outdated commercial information.

The original ranking may remain unchanged because it reflects the platform responses collected during the original research period.

Where appropriate, the page may state:

• Price
• Update: This information changed after the original research date. The current information has been updated, but the historical consensus ranking has not been recalculated.

Errors Present at Publication May Be Corrected

A historical error is information that was incorrect when the page was originally published.

Examples include:

• Two separate companies were combined
• A ranking position was recorded incorrectly
• A price was misread from a platform response
• A source was attributed to the wrong company
• A product feature was described inaccurately
• A platform appearance was omitted
• A company was counted twice

When a material historical error is confirmed, Aging in Place Index may:

• Correct the underlying dataset
• Recalculate the ranking
• Change the dataset version
• Add a visible correction notice
• Update related fit reviews or index pages
• A company was assigned the wrong website
• Correct the page

When a Ranking May Be Corrected

A ranking may be corrected when the original calculation or underlying data was wrong.

Examples include:

• A nonrecommendation was incorrectly counted
• The same company was counted under multiple names
• Two different companies were incorrectly combined
• A listed position was recorded incorrectly
• Average position was calculated incorrectly
• The qualification rule was applied incorrectly

A technical failure corrupted the ranking data A ranking should not be changed merely because:

• A company is an advertiser
• A company becomes an affiliate partner
• A company offers a higher commission
• A company threatens to end a commercial relationship
• A company believes it should have been recommended
• A company has strong sales performance
• A company claims to be better than a competitor
• A company wants a more favorable conclusion
• A platform recommendation was omitted
• A company dislikes its position

A New Product or Policy Does Not Rewrite the Original Study

A company may introduce an important improvement after the research date.

Examples include:

• A new fall-detection device
• A stronger warranty
• A new stairlift model
• A new caregiver app
• Expanded service coverage
• A new cancellation policy

This new information may improve the company's current buyer fit. It does not prove that the original platform responses or ranking were incorrectly recorded.

The new information may be added to the page and considered during the next research run.

When We May Update the Consensus Research

A study may be rerun when:

• Major products change
• Pricing changes materially
• A company enters or leaves the market
• Several companies change their policies
• A major acquisition occurs
• New AI search platforms become relevant
• A platform becomes unavailable
• The methodology changes
• A material data error affects several companies
• The market changes enough to make the prior results less useful

Significant reader or company feedback reveals outdated coverage A rerun generally includes:

• New AI platform responses
• A new ranking calculation
• New qualification results
• Updated fit reviews
• A new final consensus index
• A new dataset version
• The report reaches its scheduled review date
• A new research date

How Often Reports Are Updated

Update frequency may vary by category. Categories with rapidly changing pricing, plans, features, or service availability may require more frequent updates.

Examples may include:

• Senior cell phones
• Mobile plans
• GPS trackers
• Remote monitoring technology Categories involving installed home products may change more slowly but can still vary by company, location, and individual home.

Examples may include:

• Stairlifts
• Wheelchair ramps
• Home modifications Each report should display:
• Publication date
• Last updated date
• Dataset version

Platforms included Aging in Place Index does not guarantee that every report will be updated on a fixed schedule.

How Dataset Versions Are Used

A dataset version identifies a particular set of research results.

A version may change when:

• A material data error is corrected
• Entity normalization changes
• Ranking calculations are corrected
• A company is added or removed because of a data correction
• The methodology changes

A full study is rerun Example version labels may include:

• Version 1.1 , Material data correction
• Version 1.2 , Entity-normalization correction
• Version 2.0 , Complete research rerun Minor copy edits that do not change the research data may not require a new dataset version.
• New platform responses are collected
• Version 1.0: Original study

Historical Results May Be Retained

When a study is updated, Aging in Place Index may retain information from previous versions.

Historical records may include:

• Previous platform-appearance counts
• Previous qualifying companies
• Companies newly entering the ranking
• Companies no longer qualifying
• Changes in average listed position
• Changes in best listed position
• Previous dataset versions
• Previous research dates

Historical results help readers understand how AI recommendations and the market changed over time.

An older ranking should not be interpreted as the current recommendation.

How Material Corrections Are Disclosed

A material correction should generally be explained on the affected page.

A correction notice may include:

• What was changed
• When the correction was made
• Whether the ranking changed
• Whether the dataset version changed
• Whether related pages were updated Example: Another example:
• What was incorrect

Correction: [Date]: The original report combined two separate companies during entity normalization. The dataset has been corrected, platform-appearance counts have been recalculated, and the ranking has been updated from Version 1.0 to Version 1.1.

Update: [Date]: The company changed its monthly pricing after the original research date. Current pricing has been updated. The historical consensus ranking has not been recalculated.

Material Corrections May Be Logged

Aging in Place Index may maintain a public correction log containing:

• Page affected
• Brief description
• Type of correction
• Whether the ranking changed
• Updated dataset version
• Minor spelling, formatting, and design changes may not be listed.
• Date of correction View the Corrections Log

Companies May Provide a Response

A company may provide a written response to:

• A platform disagreement
• A pricing issue
• A contract concern
• A product limitation
• A buyer-fit conclusion
• A significant change made after publication

A company response may be summarized or published when it adds useful information for readers.

Publishing a response does not mean:

• The ranking will change
• The company's claims are independently verified
• The original research was incorrect
• Competing companies receive less coverage
• Company responses should be identified as company-provided information.
• A factual concern
• The company controls the report

How Company Information Is Treated

Companies are often the best source for current company-controlled facts, including:

• Current product availability
• Current contract terms
• Current warranty
• Current service area
• Current product specifications

Company-provided information may be used to update those facts. However, company information may not independently resolve questions involving:

• Product reliability
• Complaint patterns
• Independent testing
• Regulatory findings
• Platform recommendation consensus
• Relative buyer fit
• Competitor quality
• Historical public information

Company claims may be identified as company-provided rather than independently established.

• Current price
• Customer satisfaction

Partners and Nonpartners Use the Same Correction Process

A commercial relationship does not provide a company with:

• The right to approve corrections
• The right to remove competitors
• The right to suppress unfavorable findings
• The right to change platform-appearance counts
• The right to rewrite historical results
• The right to demand a research rerun
• The right to remove a page because it ranks poorly

Advertisers and affiliate partners may report errors through the same correction process available to nonpartners and readers.

Confirmed factual errors should be corrected regardless of whether the company compensates Aging in Place Index.

Read the Editorial Independence Policy

Corrections and Promotions Are Handled Separately

A correction request should identify a factual problem.

Requests such as the following are not correction requests:

• Move our company higher
• Feature our new promotion
• Replace a competitor with our company
• Add an affiliate link
• Publish our marketing claims
• Remove a negative conclusion without evidence
• Create a sponsored profile
• Give our company homepage placement Commercial and advertising inquiries should be submitted through the appropriate business contact process.

Payment does not convert a promotional request into a factual correction.

Safety-Related Corrections May Receive Priority

A correction request may be treated as more urgent when it involves:

• Incorrect emergency-response information
• Incorrect weight or mobility limits
• Incorrect installation requirements
• Product recalls
• Electrical or plumbing hazards
• Incorrect medical claims
• Incorrect fall-detection claims
• Incorrect accessibility information
• Information that could create a significant risk of injury

The submission should clearly explain the potential safety concern and provide supporting evidence.

Aging in Place Index is not an emergency service. Immediate safety concerns should also be reported to the appropriate company, regulator, emergency service, or qualified professional. Dangerous product instructions.

Legal, Privacy, and Protected Information

A page may be reviewed or changed when it contains:

• Information published about the wrong person or company
• Protected health information
• Confidential information
• Material that creates a significant legal concern
• Content that violates applicable website policies
• Content that should not have been published

These concerns may be handled separately from ordinary factual corrections. Removal or restriction may occur when reasonably necessary for privacy, safety, legal, or policy reasons.

Sources May Move, Change, or Disappear

A cited source may:

• Update its content
• Remove information
• Become unavailable
• Move behind a login
• Redirect to another page
• Be replaced with newer information A broken or changed source does not necessarily mean that the original report was inaccurate at publication.

Aging in Place Index may:

• Link to an archived version
• Replace the source with a current equivalent
• Add a note
• Remove a source that no longer supports the claim
• Mark the information for verification
• Change its URL
• Update the source link

Platform Responses Are Preserved as Dated Results

An AI platform may later produce a different answer.

That does not automatically mean the original recorded response was wrong.

The original response represents what the platform returned during the stated research period.

Aging in Place Index may preserve:

• Research date
• Recommendation list
• Listed positions
• Explanation
• Sources returned
• Raw or summarized response

Updated platform behavior should generally be measured through a new research run rather than silently substituted into an older dataset.

Changes to the Research Methodology

Aging in Place Index may change its methodology over time.

Possible changes include:

• Changing the qualification threshold
• Changing entity-normalization rules
• Changing ranking tiebreakers
• Changing how unordered responses are treated
• Changing the fit-review prompt
• Changing data-extraction methods
• Improving automation
• Adding additional validation steps

A material methodology change should be disclosed. When a methodology change affects comparison with previous rankings, the report should explain that earlier and later versions may not be directly comparable.

Read the Research Methodology

Correction Processing May Also Use Automation

Aging in Place Index uses automated systems for research, analysis, generation, and publication.

Automation may also assist with:

• Comparing submitted information
• Updating structured fields
• Correcting links
• Recalculating rankings
• Updating dataset versions
• Generating correction notices

Automated correction systems can also make mistakes. Readers should report continuing or newly introduced errors when they notice them.

Submitting a Request Does Not Guarantee an Outcome

Submitting a correction, update, complaint, or company response does not guarantee:

• A page change
• A ranking change
• Removal of content
• Publication of the company response
• An immediate research rerun
• Acceptance of the supporting evidence

A particular review timeline Aging in Place Index may prioritize requests based on:

• Materiality
• Quality of evidence
• Number of affected pages
• Potential reader impact
• Technical complexity
• Available resources
• A personal response
• Safety

Misuse of the Correction Process

Aging in Place Index may limit or disregard submissions that are:

• Threatening
• Deceptive
• Repetitive
• Commercial solicitations disguised as corrections
• Unsupported demands for favorable coverage
• Attempts to suppress competitors
• Requests to manipulate ranking data
• Unrelated to a factual or policy concern
• Legitimate factual corrections remain welcome.
• Abusive

Dates and Version Information

A report may display:

• The date or period when AI platform responses were collected.
• Published date
• The date the report was first made publicly available.
• Last updated date
• The date the visible page was most recently changed.
• Dataset version
• The version of the research data used for the current ranking.

A newer page-update date does not necessarily mean that the consensus research was rerun.

Readers should review both the research date and the last updated date.

Where Correction Notices Appear

A material correction notice may appear:

• Near the corrected section
• At the bottom of the article
• In a correction-history panel
• In the public corrections log
• In the ranking-history section

The placement may depend on the seriousness and scope of the correction. Safety-related or ranking-changing corrections should generally receive prominent placement.

Changes to This Policy

This Corrections and Updates Policy may be revised when:

• New correction tools are introduced
• The publication process changes
• New report types are added
• Ranking-history features change
• Legal or policy requirements change
• Correction practices are improved
• Effective date: July 29, 2026
• Last updated: August 18, 2026
• The version displayed on this page applies as of the stated update date.
• The research methodology changes